Parking Services Coordinator
Company: Fremont Street Experience
Location: Las Vegas
Posted on: May 7, 2024
Job Description:
Position Title: Parking Services CoordinatorLocation: LAS VEGAS,
NVPosition Type: Full TimeEducation Level: Not SpecifiedShift:
DayJob Category: Other
Description: SUMMARY : The Parking Services Coordinator provides
quality guest service and directing employees and guest through the
parking facility. This position works closely with the Parking
Manager and Parking Supervisor to ensure customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES BUT NOT LIMITED TO:
- Provides administrative support including updating parking
accounts, billing, and approved refunds.
- Reviews accounts receivable, sends invoice reminder notices,
and customer follow up correspondence.
- Programs and issues parking access cards to employees and
customers.
- Collects and disables parking access cards for cancelled
parking accounts and terminated employees.
- Routinely assess the accuracy and reliability of the parking
system.
- Performs quality assurance, reviews customer accounts for
completeness and accuracy.
- Assist in providing training and follow up training.
- Periodically performs inspections of parking facility for
safety, cleanliness, damage, etc .
- Responds to public inquiries, resolves complaints in a
courteous, efficient, and timely manner.
- Coordinates the designs for parking signage posted for garage
operations.
- Perform minor maintenance and repair on all parking
equipment.
- Responds effectively and immediately to parking incidents;
broken gates, equipment, traffic jams, etc.
- Assists with special event parking programs , projects and/or
additional duties as directed by manager.
- Performs Parking Ambassador duties when needed.
- Utilize appropriate safety procedures and practices for
assigned duties.
- Maintain adherence to FSP policy and procedures.
- Required to work varied shifts including nights, weekends, and
holidays.
- Other duties as assigned. QUALIFICATIONS
- 1 -3 years customer service experience, parking garage
experience a plus.
- Cash handling procedures, recordkeeping and filing
methods.
- Ability to communicate on the two-way radios, phones and able
to be understood.
- Work well under pressure.
- Ability to analyze complex customer problems and develop
workable solutions.
- Knowledge of computer and technology skills of parking
equipment.
- Strong verbal and written communication skills.
- Self-starter.
- Strategic thinking and a bility to multi-task.
- Ability to work various shifts as needed to cover shifts as
well as for events and concerts. Physical, Mental and Environmental
Demands
- Assigned duties are primarily accomplished in Fremont Street
Parking Garage.
- Must have the manual dexterity to operate a computer and other
necessary office equipment.
- May be required to lift up to 50 lbs.
- Ability to perform the duties of this job in outside weather
conditions including but not limited to cold weather and very hot
weather. Ability to work in an environment that varies noise levels
from low to loud depending on the event or concert.
PI275a7fb54c11-5355
Keywords: Fremont Street Experience, Sunrise Manor , Parking Services Coordinator, Other , Las Vegas, Nevada
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