Manager
Company: Liberty Mutual Insurance
Location: Las Vegas
Posted on: April 26, 2024
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Job Description:
Schedule: Full-Time Salary Range: USD $99400.00 - $126400.00 Job
Category: Claims Pay Philosophy The typical starting salary range
for this role is determined by a number of factors including
skills, experience, education, certifications and location. The
full salary range for this role reflects the competitive labor
market value for all employees in these positions across the
national market and provides an opportunity to progress as
employees grow and develop within the role. Some roles at Liberty
Mutual have a corresponding compensation plan which may include
commission and/or bonus earnings at rates that vary based on
multiple factors set forth in the compensation plan for the role.
Description In order to deliver an exceptional customer experience,
a leader creates a culture of engagement by inspiring passion in
others. A leader explores opportunities to continuously improve
within a constantly changing environment. A leader challenges each
team member to exceed expectations while developing professionally.
A leader understands the vision of Liberty Mutual and can translate
how their team's work connects to that vision. A leader confidently
communicates what extraordinary claim service looks like and
empowers their team to achieve superior result. Leads a team of
Claims Specialists who manage a portfolio of commercial insurance
claims to achieve the best possible outcomes and deliver an
exceptional customer experience. Contributes to the organization's
success by developing talented employees, creating a work
environment where employees feel appreciated, and exploring
opportunities to continuously improve and adapt to a changing
environment. Responsibilities: Supervises the day-to-day operations
for the claims staff by establishing priorities, scheduling and
assigning work, and coaching employees in reviewing, analyzing,
investigating, negotiating and settling claims in compliance with
Claims Quality Standards. Creates a high performing,
results-oriented staff through candidate selection, onboarding,
ongoing development, and managing individual performance with
regular coaching focused on behavior and technical skill sets.
Leads and actively contributes to a culture of continuous
improvement and ensures utilization of tools and behaviors within
the Liberty Management System to foster critical thinking and
innovation around problem solving and development of standard work.
Responsible for building and maintaining internal and external
customer relationships. Serves as a primary point of contact for
agents, brokers and policyholders. Hosts and facilitates in person
and/or telephonic claim reviews on a continuous cycle and ensures
Special Service Instructions are managed appropriately. Often
called upon to do presentations for existing and prospective
customers. Provides management oversight of claims files
(non-litigated or litigated) within the unit, to include Manager
Reviews on open inventory and reviews files to measure quality
assurance discusses individual training and development needs.
Coaches to improve technical expertise within the team Monitors,
evaluates and approves, within assigned authority limits, claims
reserves, settlements and payments that exceed staff authority
thresholds. Uses common reporting of data analytics to monitor
claim production, inventory management, financial and quality
compliance and claim volume trends and results. Data used to
communicate team performance relating to production, significant
achievements and areas for continuous improvement. Manages
compliance within internal and external parameters, including:
Oversees Liberty Mutual/Helmsman state licensing compliance and
adherence to fair claims practices. Maintains awareness of existing
and proposed legislation, court decisions and emerging trends in
claims litigation to monitor team compliance with Unfair Claims
Practices. Qualifications Advanced knowledge of commercial property
and/or casualty insurance claims investigation, loss assessment,
reserving, insurance legal and regulatory environment, litigation
and fraud awareness. Ability to get work done through others,
communicate effectively (including listening, writing clearly,
giving constructive feedback, etc.), get support from above,
plan/organize work, analyze/solve problems, and focus on the larger
picture. Knowledge and capabilities typically acquired through a
BS/BA degree (or equivalent) and at least 6 years of related
experience. About Us At Liberty Mutual, our purpose is to help
people embrace today and confidently pursue tomorrow. That's why we
provide an environment focused on openness, inclusion, trust and
respect. Here, you'll discover our expansive range of roles, and a
workplace where we aim to help turn your passion into a rewarding
profession. Liberty Mutual has proudly been recognized as a "Great
Place to Work" by Great Place to Work US for the past several
years. We were also selected as one of the "100 Best Places to Work
in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many
years running, we have been named by Forbes as one of America's
Best Employers for Women and one of America's Best Employers for
New Graduates as well as one of America's Best Employers for
Diversity. We value your hard work, integrity and commitment to
make things better, and we put people first by offering you
benefits that support your life and well-being. Liberty Mutual is
an equal opportunity employer. We will not tolerate discrimination
on the basis of race, color, national origin, sex, sexual
orientation, gender identity, religion, age, disability, veteran's
status, pregnancy, genetic information or on any basis prohibited
by federal, state or local law. Employment Type: Full Time
Keywords: Liberty Mutual Insurance, Sunrise Manor , Manager, Executive , Las Vegas, Nevada
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